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ScrubChat Terms of Service

Version: terms-2026-08-01

Effective: 1 August 2026

This is a template, not legal advice. Have a qualified lawyer in your
jurisdiction review and adapt it before operating commercially. Placeholders in
[SQUARE BRACKETS] must be completed.

1. Agreement

By creating an account you agree to these Terms, the

[Privacy Policy](./PRIVACY_POLICY.md) and the

[Community Guidelines](./COMMUNITY_GUIDELINES.md). We asked you to accept each

separately at signup, on purpose — bundled consent is not consent.

The service is operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS].

2. Eligibility

You must be 18 or over. ScrubChat is intended for medical students, interns,

residents, doctors and allied health professionals. We may ask you to verify your

role, and we may restrict features until you do.

3. What ScrubChat is — and is not

ScrubChat is an educational and professional discussion platform.

ScrubChat is not:

  • a source of medical advice for you or anyone you know
  • a substitute for a consultation, examination or investigation
  • a telemedicine service
  • a healthcare provider, and not a HIPAA-covered entity or business associate

Nothing posted here — by any member, however senior or however verified —

constitutes medical advice or creates a doctor–patient relationship. If you or

someone you know has a medical problem, see a clinician in person.

4. Your account

  • Keep your password secret. Use a unique one.
  • You are responsible for activity under your account.
  • Do not share, sell or transfer your account.
  • Do not impersonate anyone or claim credentials you do not hold.
  • Tell us immediately at security@scrubchat.app if you suspect compromise.

5. Your content

You keep ownership of everything you post.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store,

reproduce, adapt (for formats and sizes) and display your content **solely for

the purpose of operating the service**. This licence ends when you delete the

content, except for copies in backups pending routine deletion.

**We do not use your content to train AI models, and we do not licence it to

anyone who does.**

You warrant that:

  • you have the right to post it;
  • it contains no identifiable patient information;
  • it does not infringe anyone's rights;
  • it complies with the Community Guidelines.

6. Patient confidentiality

This clause is the reason this platform exists, so it is stated as a term and not

only as a guideline.

You must not post identifiable patient information. You remain bound by your

own professional obligations — the NMC Code of Ethics, GMC Good Medical Practice,

your local council's rules, and any applicable data protection law.

Our technical controls reduce the risk of accidental disclosure. **They do not

transfer your obligations to us, and they are not a guarantee.** If you disclose

patient data here, you have made that disclosure.

Breaching this term may result in immediate account termination and, where a

legal obligation applies, referral to the appropriate authority.

7. Acceptable use

Do not:

  • break any law, or facilitate anyone else doing so
  • sell controlled substances, forged documents or examination material
  • harass, threaten, stalk or dox anyone
  • post slurs or dehumanising content targeting a protected characteristic
  • post sexual content directed at a person, or any content sexualising a minor
  • scrape, crawl or bulk-collect member data
  • attempt to bypass rate limits, moderation or access controls
  • upload malware, or probe our systems without written authorisation
  • create accounts to evade a suspension

Security research is welcome under our

[Security Policy](./SECURITY.md). Good-faith research within that policy will not

be treated as a breach of these Terms.

8. Moderation

We moderate content using automated systems and human reviewers, as described in

the [Moderation Policy](./MODERATION_POLICY.md) and Privacy Policy s.6.

We commit that:

  • every automated action is appealable;
  • a human decides every appeal — the automated system never reviews its own

decisions;

  • the automated system can never permanently ban an account;
  • we publish moderation statistics, including our appeal overturn rate.

We may remove content or restrict accounts that breach these Terms or the

Guidelines. Where we can, we tell you what rule applied and how to challenge it.

9. Your rights to leave

You may deactivate (reversible) or permanently close your account at any time

from Settings. Closure has a 30-day grace period, after which your data is

permanently deleted. See Privacy Policy s.8 for the small set of pseudonymous

records that survive, and why.

10. Suspension and termination by us

We may suspend or terminate an account that:

  • materially breaches these Terms or the Guidelines;
  • poses a risk to patient confidentiality or to other members;
  • is operated to evade a prior enforcement action;
  • is being used unlawfully.

Except where immediate action is necessary to protect someone, we will tell you

what happened and how to appeal.

11. Disclaimers

The service is provided "as is" and "as available". To the maximum extent

permitted by law we disclaim all warranties, express or implied, including

merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that:

  • moderation catches everything (it does not);
  • content posted by members is accurate (frequently it will not be);
  • the service will be uninterrupted or error-free.

12. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising from or

relating to the service is limited to the greater of [AMOUNT] or the fees you

paid us in the 12 months before the claim.

We are not liable for indirect, incidental, special, consequential or punitive

damages, or for loss of profits, data, goodwill or professional standing.

**Nothing in these Terms limits liability for death or personal injury caused by

negligence, for fraud, or for anything else that cannot lawfully be limited.**

13. Indemnity

You will indemnify us against claims arising from content you post in breach of

these Terms — in particular, any disclosure of patient information.

14. Changes

We will give notice in-app before material changes take effect. Continued use

after that means acceptance. If you disagree, export your data and close your

account.

15. Governing law and disputes

These Terms are governed by the laws of [JURISDICTION], and the courts of

[CITY] have exclusive jurisdiction, without prejudice to mandatory consumer

protections in your country of residence.

Before litigating, contact grievance@scrubchat.app. Our Grievance Officer

responds within 30 days, and most disputes end there.

16. Contact

  • General: support@scrubchat.app
  • Privacy: dpo@scrubchat.app
  • Complaints: grievance@scrubchat.app
  • Security: security@scrubchat.app
  • Legal: legal@scrubchat.app